Refund policy
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or Has. In the case of a single order for several goods that are delivered separately, the cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods or Has.
To exercise your right of withdrawal, please inform us by email or send the goods back to us within 14 days. The deadline is also deemed to have been met if the goods are returned in good time.
Consequences of the revocation:
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods.
For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you.
You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Special hint:
The right of withdrawal does not exist
1. Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
2. Orders from companies in self-employment.